FAQs

Got a BOLDer question? We’ve got a BOLDer answer!

Shipping


How long does it take to receive the first issue of my magazine subscription?

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You will receive the first issue 4-6 weeks after we have processed your order.


What is your shipping and handling policy for magazine subscriptions?

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United States:  For magazine subscriptions, there is no shipping fee for delivery to addresses within the U.S. and to APO/FPO addresses (including US Territories).


Gifts


How do I give a magazine subscription as a gift?

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When you are in the checkout process online, we will ask you to provide a name and shipping address for each item in your shopping cart. This process will allow you to send the order as a gift.


Can I send gifts (both magazine subscriptions and one-time gifts) to more than one shipping address?

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Yes! You can send to as many addresses as you like.


Customer Service


How can I order previous issues of BOLDer Magazine?

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We have a shop. As long as an issue is in stock, you can order it from the shop.


Are your magazines published in any other languages?

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Currently, BOLDer Magazine is published in English only.


Do you accept advertisements in your magazines?

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No, our magazines are ad-free!


How can I subscribe to your magazines?

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You can subscribe by scanning the QR code on the back of BOLDer Magazine or by visiting our website


What are your subscription options?

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We have two annual subscription options. One is billed monthly and the other is billed annually. Both subscriptions come with twelve magazines published monthly.


What is the Gift Subscription package?

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The Gift Subscription offers three magazines shipped in consecutive months.


How do I know when it is time to renew my subscription?

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Subscriptions renew automatically, until you decide to end or cancel your subscription.


Does the Gift Subscription package renew automatically?

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No, it is a one-time purchase ending after three magazines.


How do I cancel a subscription?

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To cancel, log into your account here and select “Cancel” from the subscription options menu for the related subscription. You can find more detail about our cancellation policy at the bottom of this page.


How often do you publish your magazines, and when will I receive them?

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BOLDer Magazine is published monthly. If you have not received an issue within 5 weeks of your previous delivery date, please email us at info@boldermagazine.com and we will work with you to resolve the cause of the delay.


I've recently moved, or I will be moving soon. How can I change my bill to and/or ship to address?

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You may change your address by logging into your account. Since we get our magazines ready to mail quite far in advance, change requests may take an issue before you see the change take effect.


I did not receive a magazine issue that is part of my subscription or my issue was damaged. How can I correct this?

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We’re sorry and are happy to remedy the situation. Report a missing or damaged issue by emailing customer support at info@boldermagazine.com. To speed up the process include your name and the shipping address.


I want to mail in an order, where should I send it?

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Sure! Send it to us at:

BOLDer Magazine

PO Box 371

Carrollton, OH 44615

 


How do I contact customer service and the website staff?

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You may contact us at info@boldermagazine.com.


Billing and Payment


How do I use the promotion code on your website?

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When viewing your Shopping Cart, you will find the box to apply your discount code at the bottom of your itemized list of purchases. Enter your code and click the [Apply Coupon] button. Any pricing discounts will now be reflected in your cart totals.


Can I use more than one promotion code at a time?

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Just one at a time, please. We’ll use the most recent promotion code you enter.


Why am I getting an invalid code message?

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If you are receiving an invalid code message, please verify your code and try again. Also, check to make sure that the promotion hasn’t expired, which could be the cause.


Do I pay sales tax on my orders?

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Yes, sales tax is applied to your order and determined at checkout.


What forms of payment do you accept for online orders?

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We accept Visa, MasterCard, Discover and American Express for online orders as well as Klarna for flexible payments.


If I pay for a subscription using a credit card that is not drawn on US bank funds, will I be charged more on my credit card?

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We only accept funds drawn from a US bank.


Submissions


Do your magazines accept writing, art, or comics from children or teens?

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Yes! Children of all ages can submit stories, poetry, essays, art and letters to be featured in an upcoming issue by sending them to uploads@boldermagazine.com and a team member will be in contact with you.


Permissions


Can I reprint all or part of an article or illustration published in one of your magazines?

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Requests for permission to use any of our content must be in writing (via e-mail or mail). Please include, where applicable: the magazine title, issue number, and page number as well as how the content will be used. Your complete information will allow us to process your request in a timely manner. If you have an urgent request or deadline, please let us know and we will work to accommodate it. Our current turnaround for permission requests is 3 business days from receipt of the request.

We can receive inquiries by mail or email:

Rights and Permissions

BOLDer Magazine

P.O. Box 371

Carrollton, OH  44615

Email: info@boldermagazine.com




Damaged Product Policy

Did your product arrive damaged or torn? Notify customer support at info@boldermagazine.com, and we will ship you a new copy.

Refund Policy

The refund policy is for qualifying states for whom we are a school vendor. We dedicate ourselves to ensure every magazine contains enjoyable and educational content, but if you or your child are not happy with your BOLDer magazine, we will refund the cost of your most recent purchase. Only monthly subscribers or single-magazine purchases are eligible for a refund.

If you would like us to issue a refund, please click below.

Cancellation Policy

By cancelling your subscription to BOLDer Magazine, you are preventing it from renewing on its next renewal date. If you purchased an annual subscription and cancel part-way through your term, your subscription will remain live until your next billing date, at which point it will terminate and not renew.

If you have a monthly subscription, your subscription will terminate and not renew upon the next billing date.

If you would like to cancel, please click below.

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